Emma
Audit Team Manager
Oversees audit processes and prioritises exceptions, ensuring nothing falls through the cracks.
Intelligent
Claims
Processing
Our AI bots work alongside your team to audit, analyse, and resolve claims faster. Purpose-built intelligence for every stage of the claims process.
Coverage
FNOL to settlement
Monitoring
SLA & complaint auditing
Compliance
FCA aligned · GDPR compliant
Availability
24/7 processing
Origin
UK-built
How it works
From first notice to resolution
Claim enters
FNOL received and logged
AI audits & routes
Bots assess, score, and assign
Human reviews exceptions
Complex cases escalated seamlessly
Outcome logged
Resolution recorded & auditable
Our Approach
AI that works with your team,
not instead of it
Our bots augment your team, handling routine tasks while escalating complex decisions to human experts. The perfect balance of automation and intelligence.
Start a conversation
01
Purpose-Built
Each bot is designed for a specific claims function, delivering deep domain expertise where it matters most.
02
Human + AI
Bots handle the routine; humans handle the complex. Seamless escalation ensures nothing is ever missed.
03
Instant Scalability
Scale your claims operation instantly without the overhead of traditional hiring and training processes.
The AI Team
Meet the bots powering
your claims
Audrey
Customer Service & SLA Auditor
Reviews service standards and SLA risks to maintain exceptional customer outcomes.
Robyn
Repair Auditor
Monitors repair progress and costs to keep claims on track and within agreed parameters.
Elliott
Communications Officer
Manages emails and intelligently routes complaints to the right team members, instantly.
Annie
Liability Analyst
Assesses liability positions with data-driven analysis to support defensible, consistent decisions.
Colin
Complaint Handler
Processes formal complaints systematically, ensuring regulatory compliance and customer satisfaction.
Shannon
IT Security
Conducts penetration testing and vulnerability checks to keep your claims platform secure.
Calvin
Claim Cancellation Analyst
Diagnoses why a claim was cancelled, identifying root cause, responsibility, and avoidability.
Sally
Executive Claims Summariser
Consolidates all audit outputs into a single clear executive summary and customer-ready update.
Remi
Credit Hire Recovery Analyst
Reviews recovery of credit hire charges, identifying leakage, challenges, and recovery strategy gaps.
Tony
Total Loss Settlement Controller
Reviews total loss claims to ensure settlement controls are followed and financial exposure is minimised.
Robyn
Repair Progression Auditor
Tracks repair-stage claims to ensure timely engineer instruction, repair progress, and hire duration control.
Omar
Outcome Pending Controller
Manages claims awaiting engineer outcome to prevent drift, delays, or missed actions.
Alex
Lead Claims Auditor
Performs top-level claim review, assigns risk, and determines correct routing and next actions.
Layla
Vehicle Provision & Licensing Auditor
Ensures correct vehicle provision, licensing compliance, and timely hire setup.
Priya
Pre-Hire Intake Auditor
Assesses early-stage claims to confirm readiness, eligibility, and correct initial handling before hire.
Built for the industry
Everything your claims
operation needs
Reduce Claim Leakage
Every claim audited end-to-end, catching gaps before they cost you.
Never Miss a Deadline
Processing runs around the clock — claims don't wait, and neither do your SLAs.
Keep Costs in Check
Automated monitoring flags cost anomalies before they escalate.
Get Claims to the Right Hands
Automatic routing to human or AI handler based on complexity and priority.
See What's Happening, Now
Real-time dashboards give full visibility into your claims operation performance.
Protect Your Platform
Built-in security testing keeps your claims platform protected and compliant.
Get Started
Ready to transform your
claims operation?
Join the insurance companies already using AI Claims to deliver faster, smarter, and more consistent outcomes.